AppleMacGeniusVille

Yesterday AT&T released and iPhone app (iTunes link) that lets customers tell them where they drop calls and experience other general network failures.  The app, named ‘Mark the Spot’, allows you to choose what kind of failures the iPhone is having and lets you plot against frequency of the outage.  ’Mark the Spot’ is location aware or you can choose a location manual since obviously if you have no signal you can’t send out an issue report.

Thank god they are finally listening at this point.  I have a friend that has been dropping calls for the last 3 or 4 months and he has his own Agent assigned to him from AT&T.  I told him about ‘Mark the Spot’, he downloaded it right way and started submitting.

written by AppleMacGenius \\ tags: 3g, AT&T, EDGE, GPRS, GSM, iPhone

To check if a carrier settings update is available for your iPhone:
1. Make sure you have a working Internet connection on your computer and you have iTunes 7.7 or later.
2. Connect iPhone to the computer and open iTunes.
3. Click “Update Settings.”
4. Restart your iPhone:
– Hold the power button until “slide to power off” appears.
– Slide to power off your device.
– When it is off, press the power button to turn it back on.

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written by AppleMacGenius \\ tags: Apple, AT&T, iPhone, iPhone 3.0, iPhone 3GS, MMS

So you want an iPhone?  You go down to your local Apple Store and purchase one.  Then the Apple employee runs you through a step-by-step activation process.  Sounds harmless, but when you get to the question, “Will you be using your phone to access Corporate eMail?” what do you say?  If your answer is YES then your bill will be $45.00 a month.  But what does that get you?

I asked Apple, and their answer is “Well it’s so you can access your Exchange Server.”  AT&T says the same thing.  But here is the thing, I have an iPhone 3G[S], before I had a iPhone 3G and before that I had the original iPhone with 2.x on it and I have never been on the $45.00 Enterprise Data Plan.  I also connect to my Corporate Exchange.  So I ask AT&T and Apple, Are you scamming people out of their money?!?! Do you really need to say you are connecting to a Corporate Exchange server when you can answer with a simple “no” to that question and then still select in the “Mail.app” on the iPhone to connect to a Microsoft Exchange Server.

Just because I could I had a 25 min discussion with a AT&T representative over the phone and I asked him, What am I getting if I go with the Enterprise plan for $45.00?  His answer was, “You get the ability to connect to your Corporate Exchange account…“, then I said, well I already can do that and I have the Regular Data Plan for iPhone.  He said “…oh, well you get other tools on your phone.” so I asked what tools do I get?  He said “…well you get Exchange on your iPhone.” of course I challenged his answer again, I already can get my Exchange email on my iPhone, and I am on the regular iPhone Data Plan for $30.00.  He basically said he really didn’t know and I would have to switch if I kept doing that.  Of course I have been doing this for the last two and a half years.

written by AppleMacGenius \\ tags: AT&T, Enterprise Data Plans, iPhone, iPhone 3.0, iPhone 3GS